SHIPPING & RETURNS

SHIPPING POLICY

Once you have placed an order, you will receive a confirmation email at the email address you provided.​

For our first collection, we are shipping only in Australia. Contact us if you're from overseas, and we can make it work. 

We will ship your order within 1-3 business days after it is placed. You will receive an email with an Australia Post tracking number once the item is shipped.

​Shipping time:

​Standard: 2-8 Business Days ($12 AUD)

Express: 1 - 4 Business Days ($15 AUD)

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REFUNDS & RETURN POLICY

All sales are final, so we encourage you to double-check product details and size guides before placing your order.

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If your item arrives faulty, damaged, or doesn’t make it to you, we’ll happily provide a refund or store credit within 7 days of your purchase.

To get started, please provide your receipt along with a photo of the issue. Once approved, refunds are processed back to your original payment method within 10 business days.

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Please note, your bank or card provider may take additional time to complete the refund on their end.

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If it’s been more than 12-15 business days since your refund was approved, you can reach us at chapelofsouls@outlook.com or send us a message on Instagram @thechapelofsouls and we’ll help sort it out.